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Clarity

Armando Izaguirre

New York, NY

Entrepreneur, Consultant, Inventor. Expert in design and execution of Customer Lifecycles and Operational Frameworks in various industries. Transcendent leader with 15 years of experience in client onboarding/exiting, operational sustainability, product/service implementation and delivery, complaints handling, and “Tone of Voice” communication.

$3.33/min

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Operational Sustainability

Whether you’re startig your business, rebranding, pivoting your business model, all companies are susceptible to change: change in leadership, staff (expertise), resourcing needs, business environment (competition), and internal and external risks. All of which will destroy your business if not properly identified, assessed, and mitigated. I can help your company design and implement a robust operational framework to ensure your business is significantly less susceptible to the risks that threaten it.

Customer Lifecycle Management

If your product wasn’t great, you wouldn’t be in business. This applies to your competition as well. The difference maker is the journey through which you take your new and loyal customers each day. A well designed, well executed and service delivery model will give your business an undeniable comparative advantage. I will help you design a service model that will be so enjoyable for your customers that it will serve as a client acquisition tool, because customers want to enjoy your service as much as the products they purchase, and will always share an amazing experience with others.

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Armando Izaguirre answered

How to create a digital product/course? I have the knowledge but struggle with how to organize it and what format to present it in?

This is not a simple question to answer, but one I can relate to because I am currently creating an online course and I initially struggled getting passed the outline phase. I found the driving factor to determine the best organization of instructional content is understanding what your audience wants (or needs) to learn from your course.

There are several organizational methods you can use. I’ll list a few examples, and I’d be happy to discuss further if you need help structuring yours.

1) Sequential: This method is best used to teach a step-by-step process, like the installation of a computer system.
2) Hierarchical: This method is best used to teach content which requires that a learner master subordinate skills or knowledge to advance to a higher level skill. For example, in order to teach someone how to trade stocks, they would first need to learn about the stock market.
3) Importance: This method is best used when teaching policies — commonly used by companies for internal training where they explain the important topics first, and progress to less important, ancillary topics.
4) Complexity: This method is best used when the topic you are teaching is difficult and may turn off your audience. You ease the audience with easier, generic topics, and progress to more difficult topics.

Hope this helps! And request a call if you need assistance designing your course.

- Armando

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Member since June 2015