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Clarity

Alicia Tom

Denver, CO

I have been growing and leading teams for over 5 years. I focus on relationship building, the feedback, coaching, and documenting loop. I have strong passions around Diversity, Equity, and Inclusion and have started local employee resource groups for BIPOC, LGBTQ+, Women, and Military folks. In addition to my experience as a proven leader and DEI activist, I have a strong foundation in operational excellence, event management, and customer success.

$1.67/min

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Leadership Coaching Customer Service Team Building Team Leadership Leadership Development Operations Management Documentation Diversity & Inclusion Feedback

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I Can Help You Become a Better Leader.

I have over 5 years of leadership experience, from small teams of just 3 people to teams of over 75. I am passionate about building my teams up to reach their fullest potential; which, in turn, creates a harmonious, efficient, and successful unit. With my current team of 30, we focus on online fulfillment operations and customer satisfaction and service. Since joining this team, we have seen significant KPI increases YoY ranging from 60% improvement to over 200% improvement.

I have help dozens of people become better leaders and managers, with over 10 mentees attaining their next career goal with my help. I want to continue and expand this network and share with others my passion for being the person YOU would want to work for. I'm here to help you hone your skills and answer questions in a safe, unbiased arena.

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Member since January 2021