Adam blends comedy with design (thinking) to help organisations innovate for success. Top-seller author & co-initiator of world’s biggest CX event, he champions “Doing, not Talking” and rapid experimentation for business value.
Adam Lawrence blends psychology and showbiz experience with design (thinking) to help organisations innovate for success. Co-author of influential books and co-initiator of the world’s biggest customer experience event, he champions “Doing, not Talking” and rapid experimentation for business value. Adjunct professor at IE Business School.
I'm co-author of the "Bible" of service design, This is Service Design Doing, and co-initiator of the world's biggest event for service design and design thinking.
As co-initiator of the world's biggest service/design/thinking sprints, the Global Jams, i have experience of hundreds of pressure-cooker events, and how they can be used to explore, educate, connect, upskill, make progress, and change culture.
