Principal and Owner of Atomicity Digital. Previously IP & Solutions Director @ Accordant Solutions. 15 years+ global experience in tech, strategy & consulting across multiple industries
A significant proportion of my career has been involved with Service Management, both from a consulting perspective and from experience working for Managed Service Providers, and the services organisations of global
Get sales on the front foot. I'll help define your value proposition which will underpin a strong foundation for sales & marketing material
I provide consultancy, mentoring, advice and guidance for businesses looking to grow through improving their digital profile - websites, social media, apps and automation
With ten years of IT Financial Management experience, I've prepared board-level business cases for multimillion pound investments including cloud adoption, data centre migrations, and service transformations. I also led the product design and development of AccSL®, Accordant’s cost justification and IT service cost analysis solution.
I have built a consistent approach to understanding areas requiring improvements to business and IT-related (e.g. ITIL) processes. My experience includes obtaining executive stakeholder buy-in, developing roles and responsibilities, implementing the required changes, as well as identifying potential costs, risks, and benefits.
COO is a good place to start from, although the role you've outlined could also align to a 'Service Delivery' type title e.g. Head of Service / Service Director / Head of Service Delivery...
Perhaps rather than becoming too focused on the job title (which I understand you want to pin down to aid with recruiting the right 'fit' and skill set), it could be worth looking at what you're trying to achieve both in the short and longer term.
With the caveat of not knowing the size of your company/industry sector etc., I'd suggest hiring someone on a project basis - to fulfill the objective of designing and implementing your processes and KPIs first; then determine if a less experienced candidate (as Delilah has suggested) could continue with day-to-day monitoring?
This may help with flexibility, as well as not committing funding/cash flow too early on in your organisations journey.
Adam's insights are always extremely useful - offering a range of wider marketing/business advice. I look forward to continuing our calls!