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Expertise
MenuCustomer Journey Optimization
Created 8 months ago in Sales & Marketing / Growth Strategy
I specialize in mapping and optimizing customer journeys to improve satisfaction and retention. Through detailed research and user persona development, I help businesses refine touchpoints, minimize friction, and elevate the overall customer experience. Clients will benefit from actionable insights that lead to more personalized, streamlined interactions.
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Zaha Al-Hmoud
Consultant | Digital Strategy & Innovation Expert | Entrepreneur Former Deloitte & EY | Founder of Flow AI & Sugar Squared Driven by a passion for transforming customer experiences through digital strategies, Zaha has spent 4+ years in management consulting with a focus on customer strategy, digital transformation, and innovation. An entrepreneur at heart, he co-founded Flow AI, a boutique consultancy specializing in automating knowledge outputs, and Sugar Squared, an eco-friendly beauty brand revolutionizing hair removal products.
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