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Expertise
MenuManaging Customer Service and Support in the WordPress Community
Created 9 years ago in Business / Getting Started
I have 15 years of customer service experience including at Amazon, Olin Chlor-Alkali, Check into Cash, and most recently The WP Ninjas, a WordPress plugin development company where I scaled support from managing 200,000 users to 700,000+ users.
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ZACHARY SKAGGS
Cleveland, TN
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I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.
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