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Expertise
MenuSubject Matter Expert
Created a year ago in Business / Customer Engagement
As a Subject Matter Expert, you've been responsible for staying up-to-date with industry trends and product updates. You conducted customer feedback surveys, analyzed data to improve customer support processes, and mentored junior representatives. Your role also involved analyzing customer escalations and implementing process improvements, resulting in a 30% reduction in resolution time.
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Vikas Sharma
India
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Data Analysis Team Leadership Microsoft Office Suite (Word, Excel, PowerPoint) AutoCAD Pro-E Design Review Project Management ERP and NAV/Business Central Systems Support Decision Making SolidWorks Scrum Methodology Problem-Solving Sales Purchase Finance Warehouse Management (ERP) Technical Writing Communication Customer Support Process Optimization Research and Development Instrumentation Electronics E&TC (Electronics & Telecommunication) Mechatronics Mechanical Engineering Microsoft PowerPoint Business Development Process Improvement ISO Standards Familiarity Technical Expertise Calibration Maintenance Documentation Collaboration Adaptability Time Management Analytical Skills
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