Ottawa, Ontario, Canada
I'm Wayne Brunton, your productivity consultant.
Entrepreneurs just like you hire me to help them review and refresh their processes, set up easy to use systems for consistent results, and train their teams.
The benefits of doing this include increased process speed and customer satisfaction, allowing my clients to grow their revenue faster and build long lasting client relationships.
Consistency helps to build and maintain client relationships because your clients know what to expect each and every time they interact with your business.
Reviewing your processes and documenting them is the first step in consistency. This can seem like a painful exercise, without much value, unless you have someone who can guide everyone along and explain why they are doing it.
Taking those processes and coming up with systems to implement them is where the magic happens.
People are often relieved to know they don't have to watch the clock when there is an automatic timer on a task.
And everyone feels a sense of satisfaction, when they complete a checklist of tasks within the prescribed time.
Everyone knows nothing has been missed, everyone is on the same page.
Setting all of that up can seem intimidating, so that's where I come in.