I have been in the IT industry for about 14 years. I worked in several countries full time and provided IT consultancy to many clients at the same time by phone and remote support.
My expertise areas cover
- Deploying, Configuration and/or Migration of Lync Server (2010/2013/ Skype for Business) Standard and Enterprise.
- Microsoft Office 365 management and Integration with Lync on premise and vice versa.
- Hybrid Deployment with Lync and Office 365 (Split domain).
- Enterprise Voice integration between Lync with VoIP Gateways (Patton & Sonus, Cisco).
- TMG deployment and configuration for Lync/Exchange/CRM/ADFS
- ADFS deployment and Integration for CRM/Office 365.
- Unified Exchange Integration for Lync 2010/2013.
- Exchange Server deployment, Configuration, Migration and Hybrid deployment.
- Deployment and Configuration of Soft PBX (3CX, Brekeke, SnomOne)
- Configuring and managing VoIP Gateways (Sonus gateways, Patton
- Integrating PBXes with VoIP gateways or UC Enterprise Solutions.
- Recertification of VoIP Gateways.
- Integration and interoperability between Legacy PBXes, Soft PBXes, SIP trunks.
- Deployment and configuration of Call Centers e.g. (MAX ACD, TEGSOFT).
- Deployment, Configuration and management of Firewalls e.g.
(Checkpoint, Cisco ASA, Pfsense, Untangle, TMG 2010, ISA ..etc)
- IDS installation, configuration on Firewall systems and independence servers. (Snort).
- Virus, Malware removal. Long term experience providing support on Forums.
- Configuration and troubleshooting of IP phones (SNOM, HP)
- Providing technical support. (Online and on-site).