• Communicating technical concepts to non-technical audiences in simple and understandable terms.
• Writing end-user manuals, technical requirements, standard operating procedures, and other technical documents.
• Authoring technical training documents that impart in-depth knowledge of the interface, terminology, and functions of software applications.
• Producing and delivering instructor-led training.
• Documenting processes and procedures.
• Developing online help and e-learning courses.
• Editing technical documents for accuracy, consistency, grammar, and conformity to the Associated Press, Chicago, and U.S. Government Publishing Office (GPO) style manuals.
• Communicating with diverse internal and external stakeholders, software engineers, directors, managers, and developers.
• Working with Microsoft Word, Excel and PowerPoint; TechSmith SnagIt; Adobe Acrobat Professional, and other applications skillfully.