Summary
Experienced professional with over 5 years in customer service and logistics. Proven track record in enhancing customer satisfaction and operational efficiency through strategic problem-solving and effective communication. Proficient in leveraging technology and best practices to achieve exceptional results. Fluent in English and Tamil.
Professional Experience
Courier, Transgroove-Purolator, Toronto, ON | Nov 2024 - Present
Loader/Unloader, UPS, Toronto, ON | Oct 2024 – Present
Improved logistics efficiency by optimizing loading and unloading processes.
Achieved 100% clearance through meticulous planning and coordination.
Delivery Driver, DoorDash, Toronto, ON | Jan 2022 – Feb 2023
Enhanced customer service, resulting in a 20% increase in positive feedback.
Utilized GPS technology to optimize delivery routes, reducing average delivery time by 15%.
Maintained vehicle safety and cleanliness, ensuring compliance with traffic regulations.
Team Member and Inventory Clerk, Tim Hortons, Toronto, ON | Sep 2016 – Feb 2019
Provided excellent customer service, contributing to a 10% increase in satisfaction scores.
Handled transactions at the POS efficiently, ensuring accuracy and speed.
Implemented inventory audits, improving inventory accuracy by 20%.
Adhered to health and safety standards, maintaining a clean and welcoming environment.
Volunteer Experience
Office Assistant, Kings Professional Physiotherapy Clinic, Toronto, ON | Jan 2013 – Jun 2013
Delivered excellent customer service through data entry and inventory management.
Maintained confidentiality and demonstrated commitment to patient privacy.
Ensured readiness of medical instruments, enhancing operational efficiency.
Instructor Assistant, Super Kick Karate, Toronto, ON | Jan 2011 – Dec 2013
Provided guidance and instruction to clients, fostering discipline and focus.
Ensured safety and engagement of children during exercises.
Demonstrated leadership and teamwork by supporting staff and volunteers.
Skills and Qualifications
Customer Service Excellence
Problem Solving & Hands-On Expertise
Active Listening
Communication Skills
Computer Proficiency (Microsoft Office, Google Suite)
First Aid & CPR Certified
Education
High School Diploma (OSSD), City Adult Learning Centre, Toronto, ON | June 2015
Certifications
First Aid and CPR
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