I run http://cloud-builders.com a Salesforce Certified Consulting Shop, based in the DC area. My background is in engineering, but I've been developing internet businesses and CRM solutions for customers for eight years now.
I can help you design your CRM strategy or use the Force.com platform to manage any business process. I've worked with enough enterprise software to tell you that you have two choices for CRM - Salesforce or Salesforce. It's powerful, easy to configure and integrate with third party solutions, but what makes it even more attractive is the competition is god awful.