Chris Stevenson has saved the world before. First exposed to fitness as an elite-level martial artist, Chris then took his abilities to the next level, and toward the greater good – he became a Power Ranger. As part of an international stunt team, Chris honed his physical abilities while learning the value of interacting with people as a larger than life pop culture icon. To many audiences he was, in fact, their hero.
While he no longer battles monsters and demons, Chris continues to fight. The enemies? Obesity and injury. And the weapons? Chris’ unique life outlook and fitness expertise.
In 2003. Chris opened Stevenson Fitness, a 2,000 square foot gym that specialized in of private-training. In 2010, Stevenson Fitness morphed into a true phenomenon, boasting a sterling reputation and the prominence of an 8,000 square foot, full-service health club. Currently, Stevenson Fitness helps more than 2,200 achieve their fitness goals. Membership retention rates are consistently more than 70%, and more than 40% of the business revenue is generated from ancillary services. In addition, member participation in group exercise classes and small group training continues to flourish.
Stevenson Fitness thrives because of customer service. The well-trained staff, immaculate facility, and top-notch equipment promote the company’s mission statement: at Stevenson Fitness, “Everyone leaves feeling better than when they arrived.” The club’s consistently impeccable customer service was quantified by an NPS study run by IHRSA and The Retention People in 2012. Stevenson Fitness had the highest NPS in the industry (77), and is now consistently in the mid-to-high 80s (at the time of the study, the average score for health clubs nationwide was 44). Stevenson Fitness was also recognized by the Small Business Development Center as the Small Business Success Story of the Year in 2011, and businesses both inside and outside of the fitness industry seek guidance from Chris on improving their business models.
Chris’ diverse background and track record of successes (and failures!) make him an ideal motivational and strategic speaker. Recognized as a fitness business industry leader, Chris regularly speaks at IHRSA’s International Convention & Trade Show, Club Industry, SWC Mania, California Clubs of Distinction, Fitness Leaders Summit, FitLife Clubs and more. From health and wellness to business strategies and customer service, Chris presents viable, applicable lectures that resonate with every audience.
