Executive coach, advising on building and maintaining high performing leadership teams. Value Innovation (TM) expert. Customer Service guru through ownership of Customer First UK (www.customerfirst.org)
I've worked with and for Steve over many years, and respect his knowledge, insight and ability to deliver solutions.
Steve is a big picture thinker who runs a very innovative organisation focused on maximising people's contribution
Steve and I worked together on a number of assignments developing leadership and operational culture within the Business Link network of operators at a time of significant change and performance pressures. His knowledge of their issues added greatly to our understanding and subsequent recommendations during the programmes.
As a facilitator, Steve was both challenging and supportive, this resulted in significant development of client thinking and subsequent improvements that they put in place. I enjoyed working with him immensely, and would not hesitate to do so again if the opportunity came along.
I worked for the same organisation as Steve (RFS) and worked on some internal projects directly with him based on TQM implementation. I always found him to be approachable, & inspirational with his management style being very open. Steve was always available to guide, and as a sounding board for new proposals, something which was not always found to be in abundance in the rail industry. He will benefit whichever organisation he represents.
Steve and I worked together on the delivery of the Technology Means Business Programme, through the pilot phase and beyond the launch. He was responsive and highly professional in all aspects of delivery and change management.
I worked with Steve during Spring 2012 where his role was of a career coach in the final two years of my training. Steve had a hands-on attitude: observing me leading in departmental teaching forum and closely following up on the goals of our meetings. Thanks, Steve, for all your help!
Steve was an excellent mentor and leader whilst I worked at QED. Many of the consultancy skills I use today, I developed under his direction particularly strong customer focus, analytical and innovative thinking. Steve always emphasised the need to ensure that any service and solution delivered to clients would be of value and would ultimately, make a positive difference to their organisation,
I have worked with Steve on a number of high profile projects at different organisations, all of which have benefitted from Steve's expertise and creativity.
Steve always manages to provide a different perspective and has a refreshing and collaborative approach to his work enabling him to produce well thought out and workable solutions. He is highly skilled and knowledgable in a wide range of business areas and I would not hesitate to recommend him to any business looking for additional support.
We used Steve's consultancy services in the run up to, and immediately post our management buy-out. His ability to work with a disparate team with different goals and objectives was hugely helpful.
His style was to be very friendly and approachable, but with no hesitation to challenge when necessary.
Steve over the last 20 or so years has proven to be a major influence in my professional; development. A professional eye and a solid understanding on how to deal with complex people related issues is alway forecoming. Steve`s way of encouraging and promoting new ways of analysing and addressing demanding business issues is reassuring and of great value to me personally.
Steve worked with the Chamber Board to facilitate a strategic review of the organisation. The outcome was a refreshed and simpler product portfolio and an improved customer focus. Steve makes it easy to work with him. His approach is challenging but always with a smile!