I have been involved with the outdoor power equipment business for 20 plus years. I am a Briggs and Stratton Master Service Technician and Honda Engine Certified Technician. I serve on the advisory board for our local Vocational School.
I have implemented a parts system that makes stocking and ordering seasonal parts easier with less overhead when dealing with several OEM's.
I have been involved with small family owned business for 20 plus years, I have seen strategies that work and others that do not work. I have implemented off season programs to bring in customers at slow months and off season to keep employees working year round. I’ve had customers angry and returned because of the truly great service my shop employees provide.
I have implemented a parts stocking program to cut down overhead, and make parts ordering easier and saving valuable time.
I have been a mystery shopper for Automobile Service Shops, giving my insight as to how their businesses perform when dealing with customers, involving what I feel the are doing right and areas where I feel they can improve.