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Expertise
MenuContact Center Management
Created 4 years ago in Skills & Management / Leadership
I have built out and led Small,Medium, and Large IT and customer service focused call centers the past 17 years. I have led teams that have been both domestic and international. I also have experience with outsourcing and BPO operations. I am heavily focused on creating environments that have a fine balance of EQ and IQ in order to help build world-class services. I focus on root cause initiatives and solutions both tactical and strategic. Please contact me If you need assistance or feedback on building out a successful call center operations environment.
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Stephen Jackson
Eldersburg, Md
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Director of Operations-Health Insurance Industry Director of Support Operations-Software Development Information Services Delivery Director Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL 15 years in Call Center/Helpdesk Leadership Roles Operations Specialist/Search and Rescue Swimmer-US Navy
Reviews (2)
Get insight in call center operations! Thanks!
Source: Clarity Brian Jensen Oct 13, 2021Stephen was a phenomenal resource for thinking through call center issues. He is a clear communicator. I got a ton of value from speaking with him. Highly recommend.
Source: Clarity Peter Lowe Jul 16, 2021the startups.com platform
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