Rob is a recognized expert on trustability to the banking and professional services industries in the design and implementation of processes that capture and analyze Relationship Capital (RC)
Global Vision: Changing the rules by delivering high-impact outcomes for a new trust-enabled world.
Current Problems:
1. Frustration in getting the Marketing, Sales, and IT aligned to improve productivity and effectiveness.
2. Lack of trustability standards, metrics, and processes that deepens client trust that grows revenue & profits in this new technology-enabled world.
Rob is also an advocate of Relationship Capital (RC) standards of capture & measurement. He has played a significant role in the creation of open industry standards and best practices for the capture of RC.
Follow Rob at www.Twitter.com/StandardofTrust.
As a master business developer, consultant, & connector with 25+ years of experience, Rob has generated new business at iGATE, Capgemini Financial Services, Headstrong, Keane, Romac International and IBM.
Rob’s experience resulted in a passion: helping leaders and companies build and maintain their trusted online & offline influence, credibility, and reputations to increase sales and profits.
Relationship Capital (RC) is a credibility process and open standard based on promises made and kept by people and enterprises, and on people's opinions and feelings concerning those that make the promises.
Specialties:
• Utilize RC Measurement to increase referrals by raving customers, partners, and brand advocates
• Advise & Coach Leaders on Capturing their RC
• Set up RC Centers of excellence (RCoE)
• Leverage RC in social networking and social CRM
• Apply RC in Business Outcomes Outsourcing.