Rob is a recognized expert on trustability to the banking and professional services industries in the design and implementation of processes that capture and analyze Relationship Capital (RC)
Global Vision: Changing the rules by delivering high-impact outcomes for a new trust-enabled world.
1. Frustration in getting the Marketing, Sales, and IT aligned to improve productivity and effectiveness.
2. Lack of trustability standards, metrics, and processes that deepens client trust that grows revenue & profits in this new technology-enabled world.
Rob is also an advocate of Relationship Capital (RC) standards of capture & measurement. He has played a significant role in the creation of open industry standards and best practices for the capture of RC.
Follow Rob at www.Twitter.com/StandardofTrust.
As a master business developer, consultant, & connector with 25+ years of experience, Rob has generated new business at iGATE, Capgemini Financial Services, Headstrong, Keane, Romac International and IBM.
Rob’s experience resulted in a passion: helping leaders and companies build and maintain their trusted online & offline influence, credibility, and reputations to increase sales and profits.
Relationship Capital (RC) is a credibility process and open standard based on promises made and kept by people and enterprises, and on people's opinions and feelings concerning those that make the promises.
• Utilize RC Measurement to increase referrals by raving customers, partners, and brand advocates
• Advise & Coach Leaders on Capturing their RC
• Set up RC Centers of excellence (RCoE)
• Leverage RC in social networking and social CRM
• Apply RC in Business Outcomes Outsourcing.