20+ years: marketing & business dev. Founder - AnchorPoint Agency. National Marketing Dir. for national franchise. Concession contract expert. Non-profit management.
Sheena has extensive experience in customer engagement, leveraging digital tools and platforms to enhance customer interactions. She specializes in streamlining support tickets with ZenDesk, integrating AI chatbots for 24/7 assistance, and building ADA-compliant websites for inclusive access. Additionally, Sheena implements automated customer review requests and monitors response tracking to optimize feedback management and elevate the overall customer experience.
