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Expertise

$1/min

Software Analyst

New Arrival

Created 2 years ago in Technology / Software Development

A Software Analyst leverages their deep understanding of software applications, systems, and programs to analyze performance, troubleshoot issues, and guide the development of new software. They play a crucial role in bridging the gap between business requirements and technical capabilities, helping organizations maximize the value of their software investments.

Sandeep Pramanik

India
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Hi am sandeep Call Agent | Problem Solver | Guide Summary:- Energetic and empathetic Call Agent with over 5 years of experience in handling customer queries, solving problems, and directing individuals towards the right course of action. Renowned for excellent communication skills, quick decision-making, and a deep sense of commitment to improving client satisfaction. Skills:- - Exceptional Active Listening Skills - Proficient in Conflict Resolution - Strong Communication and Interpersonal Skills - Multitasking and Time Management - Knowledge of CRM Systems and Practices - Resilience and Adaptability - Successfully handled a high volume of calls daily, ensuring all clients received attentive and personalized service. - Recognized for exceptional customer service, receiving "Agent of the Month" award multiple times. - Trained and mentored 10+ new hires, contributing to a cohesive and high-performing team.

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