Accomplishments
1) Outsourcing Phone Support:
Implemented resources and monitoring systems allowing outsourcing for 85% of phone support saving an estimated 38.4% in labor costs
-Setup a call tracker sheet to record statistics, issues, and resolutions of phone calls
-Provided an informational resource outlining expectations and common procedures
-Facilitated a company phone system migration improving call connection and metrics
2) Fitmotion Activity Tracker Product Release
Managed the success of "Fitmotion Activity Tracker" resulting in estimated profit of $21,000
-Negotiated free app development for custom branding and features saving 5000$
-Leveraged marketing strategies bringing Amazon listing to #6688 in Electronics in 80 days
3) PIPCAM IP Camera Management
Grew SA’s "PIPCAM" product line by 207% in 8 months overseeing development and delivery of 206,880$ in inventory
-Improved the product support and feedback collection process by endorsing and managing the implementation of "Helpshift" - in app FAQ
-Set project requirements and oversaw development of the "Pyle IP Pro" app offering simplified camera setup and improvements to 32 key features
