CS Strategy Catalyst: 15+ Years Global CS Leadership

Created 2 months ago in Business / Customer Engagement

Former Chief Customer Officer + CS Executive who has:

Led CS organizations from startup to Fortune 500

Scaled teams driving $100M+ in customer revenue

Reduced churn by 20% across enterprise portfolios

Built CS operations for 600+ enterprise customers

Expert in:

CS organization design and scaling
Customer health scoring systems
Revenue optimization programs
Cross-functional CS operations

Results speak for themselves:

200% increase in product adoption
120%+ renewal rates at scale
50% profit increase through CS initiatives
10% lift in renewals through engagement