Business Intelligence Reporting and Process Automation for Small Business

Richard is very Knowledgeable and gave great advice!

Rick's understanding of Call centre performance management is very spot on and I learnt a lot about this domain in a 30 min call !

Rick started with me, and others in the call centers industry, in the formation of a new Profit Enhancement Group in 2011. Rick's insight into statistics and business analytics proved invaluable in the genesis and continued development of this group. He has a precise and focused ability to drill down to relevant information, in an industry where one is surrounded by mountains of statistical data. His abilities are an asset in anyone's quest to make business decisions from volumes of data that positively impact their bottom line.

Rick is very skillful with strong business analysis skills and an approachable individual to work for and work with. I found him always receptive of other people's ideas and very flexible in his approach. He possesses great ability to collaborate with other IT groups and business partners in implementing measures to minimize routine issues. He is someone with very strong customer orientation and professional expertise resulting in building trust with customers and achievement of client driven KPIs. I would strongly recommend Rick to be part of any growing organization.

Rick is an exceptional business analyst, always finding new ways to improve the ROI for our company. He is meticulous in his reporting, and can find information we didn't know was there. He is amiable, with a great sense of humour and a pleasure to work with.

Rick is a focused, results oriented guy with a real eye for detail. When he worked for me at Exigen I relied heavily his work ethic and capability to multitask - he never let me down. At the same time as getting us through a particulary onerous QA audit he led the first line IT support function - it was a big ask and he delivered in spades (talking of which - never let him talk you into a game of poker...)

Rick was the one person that I worked that I could rely on to get the job done. I wouldn't hesitate to work with him again. Great work ethic and great to deal with.