Expert in IT Service Delivery and Platform Support

Created 11 months ago in Skills & Management / Coaching

With over 14 years of experience in strategic platform and application support, service delivery operations, and transformative leadership, I am dedicated to helping individuals and organisations achieve unparalleled success. My journey has been marked by a commitment to operational excellence, innovative problem-solving, and fostering collaborative environments that drive sustainable growth.

Experience and Training:

As the Head of Platform Delivery Support and Implementation at Personal Group, I spearheaded strategic planning and execution, enhancing service delivery and operational efficiency across various sectors. My tenure at Capita and Williams Lea further honed my ability to lead cross-functional teams, manage high-stakes projects, and cultivate long-term client relationships. In addition to my corporate achievements, I have dedicated over nine years to coaching a grassroots football team and running my sports performance coaching business, Ren Ramos Sports Performance Coach. These roles have equipped me with a unique blend of strategic insight and hands-on coaching skills, enabling me to mentor and develop individuals both in their professional careers and personal pursuits.

Professional Certifications:

ITIL Certification
Prince 2 Certification
CMI Management Certificate Level 4 Diploma in Team Leading
Presenting with Impact Certificate
FA Level 2 in Coaching Football
Level 3 Qualification in Sport for Development
Level 4 SCE Strength and Conditioning Coach
Educational Background:

BA Hons in International Business and Communication, University of Bedfordshire
Benefits of My Coaching Services:

Strategic Insight and Operational Excellence: Leverage my extensive experience in strategic planning and operational management to develop actionable plans that align with your long-term goals.

Leadership Development: Enhance your leadership capabilities through personalised coaching that focuses on team building, stakeholder management, and effective communication.

Performance Optimisation: Improve your performance and achieve your objectives with tailored strategies that address your specific needs, whether in a corporate setting or personal development.

Innovative Problem-Solving: Benefit from my track record of implementing innovative solutions that drive continuous improvement and operational efficiency.

Holistic Development: Experience a balanced approach to coaching that integrates professional growth with personal development, ensuring you thrive in all aspects of your life.

Client Success Stories:

Successfully onboarded new clients to a strategic support model, receiving positive feedback for the seamless transition and enhanced service delivery.

Reduced incident response time by 40% and annual incidents by 30% through strategic process improvements.

Achieved a 98% customer satisfaction rate and generated additional revenue through new service offerings and strategic initiatives.

Created a collaborative working environment across teams, enhancing communication and strategic teamwork.

Join me on Clarity.FM to unlock your full potential and achieve excellence in every endeavour. Let's work together to turn your aspirations into reality through strategic coaching and unwavering support.