Collections and ROPA Management Group - Strategy, Analytics & Reporting Unit Head (2021–Present, CitySavings Bank)
Lead business intelligence for the Collections Group, designing strategies to minimize delinquency and losses.
Build data models, dashboards, and automation pipelines for collections and risk management.
Provide descriptive, predictive, and prescriptive analytics to optimize recovery strategies.
Conduct forecasting and capacity assessments (ACR, flow rates, delinquency trends).
Collections Analyst (EastWest Bank – Auto Loans, prior to 2021)
Managed portfolio performance tracking and reporting for the Auto Loans Credit & Collections Group.
Developed reporting tools and provided insights to improve delinquency management.
Core Expertise: Collections strategy, portfolio analytics, reporting automation, SAS/SQL/Excel/Google Sheets, forecasting & risk modeling, process improvement, and compliance alignment.
