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Clarity

Randolph Dukes

Miami, FL

Fractional CIO and Generative AI Specialist with 30+ years of technology
leadership. AI certifications from Google, IBM, and Vanderbilt.

I work across four areas: voice AI agent design and deployment using Retell
AI (10+ production agents); AI content pipeline architecture using Make and
Claude API; corporate AI training and team upskilling; and brand-governed
content systems for nonprofits, elected officials, and direct sales
organizations.

Published author of a 190-page AI prompt engineering guide built around the
WHO/WHAT/HOW framework. Board President of CMET (The Center for
Micro-Entrepreneurial Training). Founder of North Star Innovations, LLC.

Book a call for voice agent builds, AI content systems, personal & team training, AI driven brand audits, advisory or you just need to know where to get started.

$4.17/min

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AI Content Pipeline Design & Corporate Team Training

I design AI content systems that run in production using Make & Claude API-powered workflows that handle content generation, routing, and delivery at scale. I also train corporate teams, professionals and educators to build and use AI tools leveraging my certifications by Google, IBM, and Vanderbilt.

Published author of a 190-page AI training guide built around the WHO/WHAT/HOW prompt methodology. I have architected an AI content generation engine for a Broward County nonprofit.

Book a call if you are considering a content pipeline build, upskilling a corporate team on AI tools, designing an AI curriculum, setting institutional AI policy or needs direction on where to start.

Retell AI Voice Agent Design, Build & Compliance Architecture

I build production voice AI agents using Retell AI across insurance, hospitality, legal qualification, K-12 education, healthcare, nonprofit, and IT services with 10+ deployed agents since 2025.

My builds include compliance-grade architecture (HIPAA, SOC 2, FERPA, GDPR, PCI-DSS), Knowledge Base integration so SOPs stay maintainable without prompt rewrites, multilingual support, prompt injection protection, and escalation logic.

Book a call if you are scoping a new voice agent, auditing an existing deployment, or deciding between Retell AI's Single-Prompt, Multi-Prompt, and Conversational Flow architecture modes...or you just need to some direction on where to start.

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Member since April 2026