Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store.
Make sure your Merchant Center and online store follow the following best practices / guidelines
Provide transparency about your business identity, business model, policies and how your customers can interact with you
Promote your online reputation by showing reviews or highlighting any badges or seals of approval
Use a professional design for your online store that includes an SSL certificate
Provide information in the business information settings in your Merchant Center
Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store
Here are some tips to fix a misrepresentation issue with Google Merchant Center and avoid account suspensions:
Review your product listings carefully to ensure all relevant information is disclosed accurately, like pricing, availability, return policies, certifications, etc. Fill out all the required fields.
Double-check that promotional text, images, and landing pages match the actual product or offer. Remove any misleading or exaggerated claims.
Ensure your business or brand name and contact information on Merchant Center match what's on your website and in the ads. Use consistent branding.
If suspended, review the notification email carefully for the specific policy violations. Make corrections to address the issues before contacting support.
You can appeal suspensions by submitting an appeal form at Merchant Center. Explain what was fixed and why it was a mistake or misunderstanding.
Consider using a third-party tool to validate feeds for errors, omissions, or inconsistencies compared to Google's guidelines.
Stay up-to-date on any policy changes Google announces. Make corresponding adjustments to your listings.
Maintain natural, compliant listings and ads. Don't try to game the system or rely on loopholes.
Contact support if you've made all necessary changes but remain suspended by mistake. Provide proof of corrections.
Being transparent and ensuring all information is complete and accurate is key to avoiding misrepresentation issues.
