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How to price conversion rate optimization?

What do you think is the best way to price conversion rate optimization services? Hourly or fixed monthly payment? Or something else.

Filed under: Conversion Rate Optimization (CRO): Conversion Optimization, Digital Marketing

5 answers • 11 years ago

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Kevin McCaffrey, Conversion Rate Optimisation Consultant answered:

I provide conversion optimisation services on a price per day on a rolling monthly basis. I did it this way, because my background is in software development consultancy and everything was estimated and billed out on a daily basis. I also provide one off services which is normally priced based on how long it would take to complete. I prefer to work with customers on a rolling monthly basis because I can have an impact on many aspects of their digital marketing and business processes. It means I'm also not tied to only creating split tests but have the freedom to advise and have a positive impact on multiple areas of a business.

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Finge Holden, Conversion Rockstar and CEO of ConversionLab. answered:

I guess it depends on your business model, but I prefer to go with an approach similar to what Kevin has done. My business manages the entire process from copywriting and design to coding, deployment and conversion optimization, both for desktop and mobile landing pages.

If you want a scalable business I'd recommend moving away from charging by the hour. There are only 24 hours a day, so that automatically limits your potential for revenue. You will be better off selling a 'product' that gives you infinite scalability.

I charge by month with an additional small startup-fee for the initial setup. That it's easy for the customer to know how much they pay for the monthly optimization while I make sure to get paid for the initial work.

Hope this helps. Feel free to call if you need more tips and advice.

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Grant Hosford, Start-Up CEO, Customer Acquisition Expert answered:

I used to sell similar services and now advise a company that works in the optimization space. I agree that monthly fees are ultimately the way to go and that the connection to your time spent should be loose at best. The main price driver should be to the ROI you deliver. One thing to consider, an option with a more modest fee in return for a "bonus" related to the creation of incremental revenue and profit. Most companies won't bite but it shows you believe in your services.

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Andra Baragan, Conversion Rate Optimization Expert answered:

With the agency I run, we use a flat fee (a monthly retainer), based on the size of the client. Some months you will work a lot more, some months a lot less but if the ROI is there for the client, they will be happy with paying the fees.

It all comes down to ROI and predictability with clients - I think that as long as they know what to expect each month and you deliver, you are a lot more likely to have long-term clients.

The #1 issue I see in getting paid by the hour or day is that you should deliver quality and not quantity - it's so counterproductive for both parties to clock in the hours on something that involves creative work and it can work against both.

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