How to build a web design team and grow my business?

I think Ben gave very useful advice. Identifying your task list is what I recommend to anyone in your shoes. I would just add that it may not be possible or the best idea to delegate within your existing team of developers. Instead you may want to ask what tasks from your day-to-day are the ones that you provide the most value to (or what you want to be doing). Bringing someone in to help manage your growing overhead may be worth considering.

If you aren't at the point that you want to bring someone in, you may also want to try adopting some team management techniques from an agile methodology. This could provide a huge benefit by allowing a huge portion of daily tasks to be team driven. You can step back and just focus on the product backlog prioritization and maximizing value.

Running a web design firm is like running a tight ship. There are processes in place that you have to strictly follow to ensure that you grow. Every single day can be an uphill battle, what with all the leads, sales, and marketing that you have to do, and all other things that need your time and attention. Luckily, there are tools out in the market that can help lighten your burden a little bit.

Here are a list of tools that can help you with your web design business:

Internal communication is an important aspect of a team. A crystal clear communication helps you move forward and attain your goals together. Slack is a reliable tool for your team's internal communication.

Productized Web Design Business Vault for finding high volumes of potential audiences in a given niche. If you are looking to get some traction and more contact, this tool is a good to use.

Process Street can house all kinds of documentation processes that you have going in your company. A paperless way of keeping all kinds of information. It can also double as a checklist and automate your simple workflows.

Google Docs for creating documents and real-time collaboration within the team.
Use OffSprout in building your client website since it is particularly created for Web Design businesses. A good client relation is very important in a lot of things, and a high churn rate will impact your business negatively.

CallRail is a good tool to keep track of your call leads and know from what location they keep coming so you can exploit the opportunity to grow your business.

PipeDrive is a good tool for managing your sales and customers from one stage to the next. It also has a Slack integration that makes it even handier.

HelpScout is a good tool for mapping out your clients' tickets and keep track of them.

use Xero for your accounting concerns and keep track of your cash flow.

Gusto makes your payroll process easier so you can better take care of your employees.

Feel free to reach out if you have any further questions.

When business is run by designers and programmers, they are the most powerful experts in the company. As a result, all tasks are closed to them, everyone runs to them for advice. And then you do anything but business, strategy and development. The leader should be primarily a good manager. Learn how to delegate responsibility and build autonomous structures within the company - departments that operate on their own, without your constant participation and control. And for this you will need people who need to be taught everything and actually entrust the company to them.