Question
A few weeks ago, someone got access to our customer data, and posted a video on YouTube claiming to be hackers and published defamatory content about us online - with details of our customers. The attack has since spread to 8 videos on YouTube, FB, Vimeo and DailyMotion - along with several comments online.
We've had a hard time finding the person, and our lawyers are asking for a large sum in order to obtain a UK court order for these sites to disclose the person. I'm not sure that would work as they've used anonymous names and email addresses.
We've also had limited success with those sites. They are agreeing to block the content in the UK only, but not globally.
What should we do in such a situation? I fear for the longevity of our business.
Answer
I would recommend reaching out to law enforcement within the country which is hosting the content and the company hosting the content. In the US Side of things, I would contact google youtube and Vimeo hosts have your attorneys draft a letter with cease and desist on the videos as they are tied to hackers. FBI investigated Cyber crimes within the US as it is illegal to hack a system and against policy to propagate criminal actions.
DISCLAIMER: I am not a lawyer I am just telling you some actions I have taken with regard to hackers.
