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New Product Validation: How do I approach potential clients to give me feedback on my product?
RS
RS
Ryan Sears, Co-Founder at SurveySnap & LAUNCH! Annapolis answered:

I am a startup founder and have faced this exact scenario several times in the past. I have also advised dozens of other startups and given public talks on the subject of going from 'idea to revenue'.

The good news is that you are doing the right thing. Getting customer feedback is extremely important when validating your product.

I ran a Linkedin feedback campaign for our product that got a 51.22% response rate. Below, I have listed the process that I used, the results received and the exact template I used to break the ice.

--------Process:
1. Make a list of high-level executives at companies in your target market. High-level is important because some people at that level love to help up-and-coming entrepreneurs. They also sometimes refer you to someone below them in the company who will typically follow through with you because their boss said to.

2. Send an Inmail message (see example below) through Linkedin to each of them.
You must personalize the note with their first name & a short comment about their profile so they know it is not spam. I put << >> around what you should personalize.
Choose a subject of “Expertise Request” for the reason for contacting them. (Linkedin gives you this option when sending an Inmail message).

3. Once they responded I sent them a very short message thanking them and included a link to a one-page website explaining the product. I also asked them to fill out a google form with 5 questions. I sent 1 follow up message to each respondent if they did not fill out the form after 1 week.

-------- Example:
<<Ross>>,

We are working on a new iPad application for security system integrators. <<You seem entrepreneurial>> and given your experience with security, I think your insight would be particularly helpful.

I certainly admire your immersion in the space and would love to get your general feedback on what we are doing. I would be grateful for your time.

Do you mind if I send you a link?

Thank you!

Regards,

-Ryan

--------- Results:
Linkedin Messages Sent: 41
Message Replies: 21
Feedback forms completed: 5

I also followed up with the respondents and made 1 sale when the product was ready. I also got a high-level advisor from this campaign.

Good luck and let me know if I can answer any further questions on the subject.

--Ryan

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