Question
Looking for live answering service that will be able to:
a. ask the caller a few intelligent questions in order to best handle the call (are you looking for support, to talk to someone specific on the team, first time caller)
b. give some basic information according to pre-written scripts
c. schedule a follow up appointment
Answer
I've heard really good things about Ruby Receptionists - http://www.callruby.com/.
The should be able to cover all the needs you outlined.
- mike
