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MenuWe are a start-up company. Our clients will upload confidential financial data on our site. What kind of a experts do I need to talk to?
The data is viewable only to people the client allows.
Answers
Thanks for your inquiry. We should probably have a quick chat. I have a few questions to better understand your situation, like these (probably others too): Where are you located? Where is the company registered, domiciled? What are your intended financing activities? Where? Have you done a round already? Any other financing activities to date? Cheers, rm
You want to make sure that the connection to the site is safe, the database is secured and the site is accessible only to people with privileges. Btw. It doesn't matter where the clients are. Anything but an in-house connection requires the same security measure, no matter the distance. There are several ways to do this: If you can setup a virtual private network with all your clients, that's the safest. If that's not feasible because your clients are more short-term clients or individuals (rather than long-term company contact) then it's more complicated. A lot also depends on the number of clients you are wanting to handle. You should definitely talk to a security and privacy expert and then you probably need to hire a system administrator that is able to maintain your site with updates and keep it secure. You probably also want to talk to a lawyer to keep you safe from lawsuits by defining the terms of services of your website in the right way and to also estimate the potential damages that could happen if things go wrong, so you can prioritize. I can offer advise on the technical side of things so you can take it from there once I know your situation a bit better.
What type of financial data are you going to be holding on your site?
- I ask this because here in the UK, to hold certain financial data (either individuals or businesses) you have to be first cleared by the Financial Conduct Authority (FCA). This is usually a long time-consuming application. This is why the two professionals you should go see straight away is a lawyer (preferably a financial lawyer) and a cyber security specialist.
1. Financial Lawyer - A lawyer is the first person you will want to talk to. Explain your whole business and how everything would work. That way, the lawyer can give you the best possible advice to help your business. You might have to put things on hold until you become licensed and a lawyer can help you with the whole process.
2. Cyber security specialist - Since you are holding important private information, you will need to make sure that information is as secured as it can be. It is likely that you might be targeted because of the information you hold. A cyber security specialist could help you protect it.
I hope this helps you! Feel free to schedule a call with me or visit our website (linkilaw.com) for a free startup legal consultation.
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I would probably structure it so that there is a Master Services Agreement with the general terms of your relationship which reference subsequently attached Service Orders (or Scope of Work) each time you engage with them for project or service. When a customer signs up for the SaaS product, I would incorporate SaaS-specific policies by referencing them in the corresponding Service Order.JS
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Credit Card Dispute
Emphasize the lack of transparency regarding the deposit reduction. If they initially agreed to a lower deposit and then reversed their decision, it's reasonable to dispute the charge. Highlight the absence of a clear refund policy and how it was communicated to you. If they assured you of a refund in case of non-qualification and you didn't provide confidential documents due to privacy concerns, you have grounds for a full refund. Document the communication regarding the application deletion before the stated deadline. If they prematurely terminated your application without giving you the agreed-upon time to consider, it supports your case for a refund. Express your dissatisfaction with their customer service and compare it to your experiences with other agencies. You have the right to choose which services to engage with, and poor service can justify seeking a refund. Privacy and security concerns are valid reasons to withhold confidential information. Emphasize that you were unwilling to compromise your personal information, and this should not disqualify you from a refund. Compile all relevant email communications as evidence for your credit card dispute. Clearly outline your points, focusing on their breach of agreement, lack of transparency, premature application deletion, poor customer service, and your legitimate privacy concerns.AM
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It's understandable that you may feel uncomfortable sharing your IRA investment statement, as it is a private financial document. However, if your agent is requesting it as part of the application process, you may need to weigh the importance of getting your application approved against your concerns about privacy. Here are a few steps you could consider taking in this situation: 1. **Communicate Your Concerns:** Express your discomfort with sharing your IRA statement to your agent. Explain the reasons for your hesitation and see if there are alternative ways to provide the necessary information without disclosing the specific details of your investment. 2. **Negotiate Privacy:** You could propose redacting sensitive information from the statement before sharing it, such as account numbers or specific investment details, while still providing the overall financial picture. 3. **Seek Advice:** Consider consulting with a financial advisor or legal professional to understand the implications of sharing your IRA statement and explore any potential alternatives or ways to protect your privacy. 4. **Evaluate Alternatives:** If sharing the IRA statement is a non-negotiable requirement, assess the importance of the application approval to your overall financial goals and consider the trade-off between privacy and achieving your objective. Ultimately, the decision to share your IRA investment statement rests with you, considering your comfort level and the specific circumstances of your situation. It's important to advocate for your privacy while also understanding the requirements and expectations of the application process.JD
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