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Scalability: Is it better to have a high-touch or low/no-touch approach when using sub-contractors in a service business i.e.should they speak to clients directly?
JC
JC
Jason Cohen, Founder at WP Engine answered:

I have had very little success allowing subcontractors to talk directly to clients. As much as it's annoying to play telephone, typically the subcontractor has less skin in the game, less communication skills, etc., and it reflects poorly on you.

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