How to Create a Smart Phone Support in a Virtual Business?

Here are your options: You can only compete with them If you're able to either: A) Get a programmer: - Either raise necessary funds to hire one full time. See my answer on ("When is the right moment to approach investors?") - Use your own funds to hire a freelancer. See my answer on ("How do I get my game from Prototype to Demo?") - Or convince a developer to join you as a cofounder for equity. See my answers on that topic ("Where do I find a co-founder to join my team?" --And-- "How and or where do I find a stellar Partner/CEO") B) Learn how to program it yourself, and program it yourself - Either have enough time and motivation to learn programming fast enough (could be very difficult, depending on how far along you are, and what you're trying to program) - Or there are several methods you can potentially use (depending on the complexity of the app you need) to make an MVP without programming. For instance MIT App Inventor (http://ai2.appinventor.mit.edu/), or Marvel App (https://marvelapp.com/) Otherwise: A) Either see if you can join the competition. If you contact them and can convince them that you have something to contribute, they might let you join the team. See my answer on that topic ("How do I approach a business with an idea?") B) Or come up with another idea, and see if you can do steps A or B before someone else starts implementing the same idea Send me a message if you want to discuss any of these, or other options in more depth. In any case, I wish you the best of luck, Lee

HelpScout, ZenDesk or Desk.com. HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com. Have one person create 'saved replies' to quickly answer your customers in a cohesive voice and with consistent responses. (However, encourage your entire team to inject some of their personality!) This seems like a huge task, but if they dig through their sent emails, it can be done pretty quickly. Good luck!

The best avenue for funding would likely be Kickstarter, but that presumes that the idea of a gesture-reading device is likely to have broad-enough appeal, which I'm not sure of based on the one line description. When I think about reading gestures, I think about a market primarily aimed at people with vision impairments. If that's the case, you might even want to look at foundations or organizations who might fund some of the research, but that will almost inevitably slow your pace of innovation. You might want to setup a call with Clay Hebert if you decide to go the Kickstarter route. https://clarity.fm/clayhebert Best of luck. Curious to hear more.

Hi. I'm a Business Intelligence consultant with most of my customers being call centers. There are definitely guidelines you can apply but it will be based on several factors. Your question references ratios, which I assume means you would like to know how many agents per customer. That number will vary greatly depending on a number of other factors including: -what is your ASA target (Average speed of answer)? -what percentage of calls should meet the ASA? -are their penalties below a certain threshold (if less than 80% of calls meet ASA in 24 hours, for example) -how long are calls waiting when they don't meet ASA? -what is the call distribution by day of week, time of day and holiday v. non-holiday. -what is the average call duration? -what is the % of calls requiring escalation or call back versus calls resolved on first contact? To simplify it though, the two most important (IMO) will be call volume and your target for ASA (assuming you aren't answering then putting them back on hold, etc). To simplify though, the top 3 are: ASA, Call length and call volume. Regardless of the size of customer base. A good reporting system that combines live metrics and daily/weekly/monthly analysis will help a great deal. Feel free to set up a call if you'd like to talk about this in more detail.

The best way would be to hire an expert on oDesk, etc. which is fairly cheap and also reliable. But It sounds like you want to go even cheaper than that. Try posting on StackExchange, which is free. Another cheap option is to check local Meetup.com tech gatherings in your area and ask some experts directly for free advice. Good luck!