🔹 Name: Philip Saud Ali
🔹 Title: Associate Director – Service Delivery | BPO & CX Leader
🔹 Years of Experience: 19
🔹 Industry Background: BPO (Telco, Retail, Finance)
⸻
💼 Key Skills & Expertise
• Service Delivery Optimization
• Client Services & Relationship Management
• Content Moderation & Risk Operations
• Leadership Development & Team Building
• Remote Team Setup & Management
• P&L Responsibility & Margin Growth
• Quality Assurance & CX Strategy
⸻
🏆 Career Highlights
• Scaled service delivery operations across three verticals (Telco, Retail, Finance), supporting global Fortune 500 clients.
• Built and managed high-performing teams of up to [insert size] across multiple locations.
• Increased margins by [insert % or example], while driving high employee engagement and retention.
• Designed and implemented leadership development programs that improved succession readiness and reduced attrition.
⸻
📍 What I Can Help With on Clarity
• Structuring and scaling service delivery teams
• Improving BPO vendor performance and contracts
• Coaching leaders for higher impact
• Building content moderation frameworks
• Navigating operational challenges in high-growth environments
