Successfully built a multi million pound business from scratch and understands from this personal mission the importance of using world class tools and methods to achieve and sustain competitive advantage.
I will show you how to measure the cost of waste created by not getting things done right first time and how to eliminate or reduce the number of times this happens every day
It is possible to create a potential extra 20% profit margin by implementing a right first time mindset and I have personal experience as a Business Excellence award winner and author to prove it
Totally satisfied customers are up to 6 times more likely to buy from you again than just satisfied customers,but are treated with less attention than new or target customers
I will show you how to generate the customer loyalty which will enable retention and expansion of existing customers