Improve VOC (NPS) Process, Engage Colleagues in CX Improvements

Created 3 years ago in Product & Design / Metrics & Analytics

Talk to me if your NPS has stalled despite all your efforts.
Ask my advice if your Board does not trust your NPS score.
Call me when your CFO challenges new investments in CX initiatives.

I implemented the NPS process in 5 large organizations with millions of users. I advise startups on how to adapt NPS to their business model.

I am familiar with NPS critics, I know how to avoid costly mistakes with NPS measurement, engage top managers, and quantify the economic effect of improved customer experience.

You'll be proud of your CX scores and your role in the organization.