ServiceNow/Zendesk Ticketing System Advice

Neil Ramos

Chicago, IL
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With nine years of technical support & three years of management experience including multi-application ownership, system admin-level permissions, & system integrations - I strive to provide a team oriented, logical troubleshooting approach to all situations presented to me. My passion for improving the end user IT experience comes from many years in customer service-first work environments. A goal of mine is to provide a proactive approach to IT support, so that IT is aware of issues before end users even know they happen and reduce ticket volumes. Managing a level two support team has given me strong insight into not only what is best for the end user, but also what tools are needed to support them.