Led Help Centers for advertising products at Google. Helps B2B SaaS companies with product management and customer support. Partner at software, UX and strategy consulting company.
Lead Help Center team at Google and worked on support strategy, process and infrastructure for five years.
Would love to hear about your challenges and offer input based on what I've seen work (or fail) in the past.
New to leading and managing? Or just stuck?
You need to give people enough space to run with things on their own. And still know when to provide them with the help they need before they go off a cliff.
I can help with ideas for lightweight systems for planning and objective setting. And what to look out for to tell you when to help people course correct.
Need help figuring out what the right thing to build is? How to turn that into a lightweight roadmap? How to manage the development? How to launch, evaluate and start over?
I've messed all of those up at one time or another, happy to share what I learned and what eventually worked :)
I did it gradually by beginning to do the things product managers I worked with did. One task and skill at a time while I was in a role in an adjacent team. That also helped me see which skills were transferable, in some cases skills other product managers didn't have.
What those skills and tasks are depends how you define the product manager role you want. Product Management can mean many different things depending which industry and company you're in. It covers a broad spectrum from deeply technical roles to more marketing and sales oriented ones.
Morten combines an appreciation for the group dynamic with an expert technical proficiency that can inform C-level decision-making as well as the intricacies of data-driven standard operating procedures.
Operating autonomously or within a group, he lends his talents to the knowledge and advancement of his colleagues. I'd recommend him for any set of special projects in a data driven, goal oriented atmosphere, startup or corporate. He wears a smile as prevalent as the security badges present at tech companies, and is a thorough expert in the above fields.
