So, you are running your business and one day while analyzing sales you think something is off. You have been selling lots of merchandise through your favorite eCommerce Retailer but…
You reach out to your Sales Executive to find out why the numbers seem off and she tells you that your company is being charged back due to mis-labeling, missing shipping deadlines and incomplete shipments. She thinks the warehouse staff are the cause and refers you to the Warehouse Manager. You contact the Warehouse Manager and he insists he fills out the Purchase Orders correctly, if the orders are incorrect it is because the PO is issued incorrectly and you need to talk to the Retailer. You contact the Merchandiser at the Retailer who refers you to your Vendor Account Manager. The Vendor Account Manager tells you that your incoming shipments have been audited several times and your bar-coding and labelling system is off and that she had notified your CS departments months ago. The CS departments insists that the merchandise is correctly labelled. Your Accounts Receivable clerk emails you to let you know that your favorite Retailer has overdue invoices. After emailing back and forth with Accounts Payable you find out that some invoices have not been submitted, others have been submitted incorrectly and you can’t get paid until you submit a Factor Stamp.
Are you feeling a little overwhelmed? How do you research the cause of mis-shipments and fix it? How do you file a dispute with your Retailer when they tell you that your shipments are short? How do you reduce fees and charge-backs? How do you get to the bottom of your bar-coding and labeling issues? I would love to help you find a solution.
