Net Promoter Score (NPS)

Awesome call. I learnt a lot and got more than I wanted from the call. Will surely be referring to Michel in the future.

Very helpful call. Lots of new insights on customer retention practices that we can act on. Definitely knows his stuff on what companies do well and where gaps are in customer success and retention practices.

Great call with Michel. Solid insight and a ton of experience in the realm of customer support!

Michel is the real deal. Watching his presentation at a recent ICSA conference, it was clear that his story telling abilities, real world experience and customer-focused philosophy are a winning combination! He was engaging and authentic while describing the principles of customer acquisition, retention and brand awareness. Great speaker with deep understanding of customer relationship concepts!!!

I had the opportunity to hear Michel speak at the 2012 ICSA National Conference. His presentation, Customer Experience Re-Engineered: Operate Like Your Grandparents Did, was engaging, insightful, and entertaining. He uses story telling to bring customer engagement concepts to life. His presentation has such impact. It is the one that I've shared most with colleagues.

I had the distinct pleasure of attending a session at the ICSA meeting in Richmond Virginia this month where Michel was the speaker. I was immediately drawn to his friendly and outgoing personality and his ability to quickly captivate the audience with his passion for the Customer Experience. He shared his personal experience and vision that combining good old fashioned customer service with what's new in the Customer Experience world today will build a strong strategy for keeping loyal customers while building foundations to attract new ones. I acutally joked with Michel after his session that he should think about consulting rather than working for another organization. Now that he has officially made that jump, I look forward to working with him to improve our Customer Experience program.

I had the opportunity to see Michel speak at the last International Customer Service Association conference and was thoroughly impressed with his message and delivery. He is a top notch speaker who has his finger on the pulse of what it takes to be a leader in providing a world class customer experience.

Michel presented a perfectly timed session at this week's International Customer Service Association (ICSA) annual conference. As a fellow speaker, I could only choose one other session. Attending Michel's enlightening talk had me taking three pages of iPad notes. We all hung onto his every syllable. Heartfelt and shaping a sense of Service Curiosity, that's what Michel best offers. Applause!

Full disclosure - Michel is a close buddy. But in truth he has helped me as an entrepreneur tremendously. A few years ago I had just bought out a business partner, who was running our operations at the time. When the responsibilities landed on my plate I was a little stretched, and had difficulty delegating. Michel was able to step in and provide simple internal communications strategies that allowed me to optimize operations and project management by enabling my front line employees. He excels at bringing people together. His passion for customer experience is not a ploy. I know he will succeed because he saved my butt once (calm in the storm) and he's extremely passionate about what he does.

Michel is a passionate and committed customer experience professional. He consistently updates his knowledge to stay abreast of changes in his field. It is a pleasure working with someone as focused on creating a brilliant customer experience as Michel is. He truly recognises the value of a promoter client and works tirelessly to create more of these for 1-800-Got-Junk?