20 yrs at Fidelity leading strategic programs
Expertise in service models, process design, ops strategy
PMP-certified with MBA + Lean Six Sigma
Coach & mentor to senior leaders and rising talent
Skilled in comms, planning, & navigating complexity
Whether you're standing up a new initiative or in the middle of a chaotic rollout, I bring structure to the mess. I’ve led multimillion-dollar programs at scale, redesigned service models, and coached teams through high-stakes changes. You’ll get practical advice on scoping, stakeholder alignment, and staying sane through complexity.
Whether you’re choosing between two roles, building a roadmap, or stuck in the “what now?” phase — I help people make clear, grounded decisions they can act on. With a mix of structured frameworks and sharp coaching, I’ll help you find your path forward.
Strong communication builds trust, drives action, and makes you stand out. I’ve coached professionals on how to present ideas to executives, craft persuasive messaging, and simplify complex topics. If you want to speak with confidence and get buy-in faster, let’s talk.
I’ve redesigned national service models, optimized call center strategies, and helped Fortune 100 operations eliminate waste and unlock growth. If you’re drowning in inefficiency or trying to get more out of your team or process, I’ll help you simplify and scale — without the buzzwords.
