MELISSA SILEO STEWART, MSW, LCSW
melissa@melissastewartconsulting.com Austin, Texas 78702 512-423-8344
STRATEGIC AND OPERATIONAL LEADER
Driven, strategic, innovative leader with proven success creating and implementing programs and services and building effective, productive partnerships, policies and procedures.
• Program development and evaluation
• Development of workflows and timelines
• Analytical thinking and strategic planning
• Community networking, organization and collaboration
• Policy and process improvement
• Team and relationship building
• Writing, public speaking and editing skills
• Management and oversight of people, programs and contractual relationships
NOTABLE ACHIEVEMENTS
• Strategic growth and expansion of programs and services to new populations and partnerships
• Develop and implement quality assurance measures ensuring compliance and program fidelity
• Selection and Implementation of a software system ensuring HIPAA and HB300 compliance
• Management and stewardship of largest strategic and financial partnership at LIVESTRONG Foundation
• Published author and selected speaker at both national and international conferences reaching audiences of thousands of professionals
• Principal investigator on state wide multi-million dollar grant from the Cancer Prevention Research Institute of Texas
PROFESSIONAL EXPERIENCE
Melissa Stewart Consulting, LLC January 2015-Present
Over 15 years of professional experience in non-profit management and program development, expertise and insight into non-profit and health care organizations around advocacy, program development and evaluation and operations.
• Lead Organizations through Theory of Change and outcome development processes
• Develop strategic plans and conduct programmatic audits and market analysis to optimize success
• Create work plans and evaluation standards to ensure programmatic success and fidelity
• Lead pilot testing and evaluation methods to gain evidence and recommendations for future programs
• Develop policies and procedures to ensure programmatic effectiveness
• Secure and managed multi-million dollar grants
• Serve as a subject matter expert for product and large-scale projects
LIVESTRONG Foundation, Austin, TX 2005-2014
Director, Programs, 2012 –2014
Senior Manager, Programs, 2010-2012
Manager, Programs, 2005-2010
Oversaw all aspects of unique, direct service programs for people affected by cancer, which annually served over 15,000 new cancer survivors across the country.
• Resurrected programs and increased the number of people served by three fold in the first three years
• Managed a $4M dollar annual operating budget and identified opportunities for cost savings
• Oversaw multi-year strategic partnerships, including a $6M dollar partnership, the largest revenue source for the Foundation
• Increased customer satisfaction by 75% or higher by leading, and maintaining program design, training, data gathering, evaluation, and policy decisions to ensure programs’ effectiveness
• Developed standard operating procedures, quality assurance measures and software systems to evaluate and enhance program effectiveness
• Co-led research study to evaluate program outcomes, which validated the positive impacts on distress, self-efficacy and client preparedness
• Led and developed a staff of 16 employees who provide direct services including licensed social workers who successfully reach established quality assurance measures and metrics
• Created timelines and maintain workflows including review of quality assurance measures resulting in fidelity to the programmatic operating procedures
• Worked collaboratively with cross-functional team members including Information Technology, Marketing and Development ensuring the programs were marketed, supported and fundraised against
• Developed 3 year organizational strategic plan ensuring adoption by team members and Board of Directors, as part of the LIVESTRONG Foundation leadership committee
Hospice Austin, Austin, TX 2004-2005
Clinical Social Worker, Home Care Team
• Provided Psychosocial Support to patients and families during grief and loss
• Facilitated referrals to appropriate community resources
• Offered guidance with end of life care and estate planning
• Provided bereavement services via support groups and individualized sessions
Children’s National Medical Center, Washington, DC 2000-2004
Clinical Social Worker, Center for Heart, Lung and Kidney Disease
• Provided therapeutic counseling to both patients and families who are awaiting transplants
• Completed psychosocial assessments as part of transplant team evaluation
• Worked effectively on various medical teams and hospital committees
• Developed Family Advisory Board and implement Family Centered Care
• Conducted grant writing and fundraising to meet chronic needs of patients and families
• Worked effectively with a multicultural populations in an urban, public health setting
PROFESSIONAL CREDENTIALS
Master of Social Work, Boston University, Boston, Massachusetts
Bachelor of Social Work, Cum Laude, James Madison University, Harrisonburg, Virginia
Licensed Clinical Social Worker (LCSW-Supervisor Approved) in Texas, 2002 - present
Certification in Leadership and Management, 2009, University of Texas Professional Development Center
Leadership Austin Alumni, 2010
COMMUNITY AND VOLUNTEER EXPERIENCE
Volunteer, Make a Wish Foundation of Central Texas, 2015-present
Volunteer, Coats for Kids, 2010-present
Volunteer, Meals on Wheels, 2009-2014
Volunteer, Animal Trustees of Austin, 2009-2012
Board Member, Girls on the Run of Austin, 2009-2010
Americorps Team Member, 1999-2000