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Expertise

$16.67/min

Change Management & Transformation

New Arrival

Created 3 years ago in Skills & Management / Leadership

• Lead the transformation of a business/customer experience through analytically enabled systems
• Owns customer journey, experience and engagement across development, delivery, operation and support of all products
• Ensures operational consistency and cultural alignment across the wider business through business process optimization and innovation
• Drives business assets (information, data and resources) towards ensuring advanced business performance, cost reduction, improved quality and resource excellence
• Delivering thought leadership on strong validation of IT security, risk, change management and service delivery
• Expert communicator with skills in analysing metrics, reengineering business processes, and building relationships

Manu Pandey

Zurich
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A meticulous Change Leader and an advocate of Operational Excellence, Manu Pandey is recognized as a trailblazer in 360 degree transformation of business/customer experience, expanding Expand the Bottom and Top-Line, and spearheading the PMO office. With his most recent pursuits, pre-dominantly in the EMEA region, he champions Return on Investment, Resource Management, and Cost Management Programs. An individual who has continuously evolved customer experiences with technology and business process optimization, Manu persistently locates scope for Innovation, and proactively actualizes it. Though he brings forth rich career spanning 18 years, his relentless quest for knowledge and strive for creating a culture of innovation has enabled him to take challenging roles year on year. For instance, his present pursuit at Swiss Re is focused on maximizing product usage and ROI and leading to top-line improvement. His role further encompasses governing the CX strategy across EMEA region for Life and Health, developing strategies for client to market, and delivering portfolio and program management for inforce treaties across EMEA.

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