Dynamic CHRO and Business Leader at a $3B FinTech. 15+ years helping Fortune 50 companies as a Management Consultant. Startup Advisor. Career Catalyst. Committed to paying it forward.
Strategic Talent Acquisition and Scaling HR Leadership and Strategy Organizational development, workforce planning and people management Culture Development Performance Management OKR and KPI development Learning and Development
Delight Your Customers: Learn strategies to exceed expectations and create memorable experiences for your customers Empower Your Team: Equip your employees with the skills and mindset needed to deliver exceptional service and build lasting customer relationships. Elevate Your Brand: Transform customer interactions into opportunities to showcase your brand values and differentiate yourself from the competition. Foster Loyalty: Cultivate a customer-centric culture that fosters trust, loyalty, and advocacy among your clientele. Resolve Conflicts Effectively: Equip your team with conflict resolution techniques to turn challenging situations into opportunities for positive outcomes. Harness Feedback: Utilize customer feedback to drive continuous improvement and tailor your services to meet evolving needs. Build Rapport: Develop authentic connections with customers through active listening, empathy, and personalized communication. Drive Growth: Leverage exceptional customer experiences as a catalyst for business growth and long-term success. Stay Ahead of Trends: Stay informed about emerging trends and best practices in customer experience to maintain a competitive edge in your industry. Invest in Excellence: Invest in the development of your team and the enhancement of your customer experience strategy to unlock new opportunities for success.
Help assess interests, aptitude and skills Develop effective career search strategy based on interests, education and experience Guide in determining fitting career path based on interests, abilities, financial needs and goals Help develop career search materials including resume, cover letter and thank you notes Coach to improve interview skills through mock interviews and guidance on how to answer questions
Transform Fear into Confidence: Master techniques to conquer stage fright and speak with poise in any setting. Captivate Your Audience: Learn the secrets of engaging storytelling and powerful delivery to leave a lasting impact. Elevate Your Presence: Enhance your non-verbal communication skills and command attention with every word. Craft Compelling Speeches: Develop tailored content that resonates with your audience and drives your message home. Polish Your Performance: Fine-tune your delivery with personalized feedback and actionable tips Navigate High-Stakes Situations: Gain the confidence and skills needed to excel in interviews, presentations, and public appearances. Stand Out from the Crowd: Develop a unique speaking style that sets you apart and leaves a lasting impression on any audience. Overcome Communication Barriers: Break through language and cultural barriers to connect authentically with diverse audiences. Invest in Yourself: Elevate your career prospects and personal development by mastering the art of public speaking with me
