March 2015-present
- Lead UX and Lead Client Engagement for Boots e-Store Re-platforming and Digital Transformation
- 2014/15 Lead UX for Co-operative Bank Digital Transformation
- 2013 Design authority for the Direct Line Group Digital Transformation programme across Direct Line, Churchill, Privilege and Green Flag
- 2013 Proposition and UX strategy lead for digitally driven customer loyalty programme for Direct Line Brand
- 2012/2013 Audit and co-creation of UX strategy and tactics for Churchill Home Insurance
- 2012 UX lead for co-creation of new online recruitment section for BUPA Care Homes including content strategy and integration with Taleo
- 2012 Development of customer propositions including showroom experience and digital UX for new camper vans for Volkswagen UK
- 2010 Development of overarching digital strategy for Findus Group
NHS Staff and Patient Experience projects
- 2010 - 2016 Several NHS Patient and Staff engagement projects to co-create enhanced patient and staff experience for Camden and Islington Mental Health Trust, South Essex Partnership Trust, Hertfordshire Partnership Trust, Leicestershire Partnership Trust