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Building and Scaling Customer Care Strategy/Operations
Created 7 years ago in Business / Getting Started

With lifetime career expertise in contact center operational leadership; I help startups and small to medium sized businesses build, optimize, and scale their customer contact strategy.
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Leo Lopez
los angeles, ca
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Performance-focused innovative executive, delivering an exceptional service experience through highly effective strategic and tactical "frontline" operations management. Dynamic career includes building best-in-class contact center operations and support teams. Extensive experience with inbound/outbound, domestic and offshore sales, telemarketing, collections, retention, and customer care verticals. Specialty in staff development and performance management, site operations, startup operations, and cost optimization. Fluent in Spanish.
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