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Clarity

Laila Māra Pesoa

RīGA, Latvia

Having started as CAPM certified by PMI (Project Management Institute) and developed on for my final Bachelor’s project the Model BPM 6x5 (BPM 6 by 5: a self-assessment model to measure and develop action plans for the company to grow in Maturity in BPM), my focus has gone beyond structuring the company’s processes.

By combining concepts of BPM, Knowledge Management and Project Management, I work to enable the company’s growth in Maturity in Business Process Management by helping people develop a knowledge-sharing and process-oriented mindset to enable and strengthen a Continuous Improvement culture.

My Master's studies at the University of Latvia in Strategic management & Leadership concluded with a Master thesis comprehending aspects of BPM, Knowledge Management and Change Management. The thesis proposes the use of Super User role (both process and knowledge specialist) to enable the company's growth in maturity in Business Process Management. Now I am an ambassador of the Super User concept, and am part of the Leader Board of SunSource (https://www.sunsource.io/), a community dedicated to Super Users and their leaders.

In my spare time, I have managed multiple social projects both in Brazil and Latvia. All the training I deliver to volunteers has embedded my belief that learning and self-awareness stimulate people to actively take control of their lives and consequently build a society that is more human.

The programs I lead are mostly related to personal development: personality development, understanding of your temperament, acquisition of habits and skills needed both for personal and professional life (such as time management, emotional intelligence, teamwork), identification of study techniques that fit your learning style.

The new field I have been applying my knowledge to is as a coach of work organization for people with multiple projects happening in parallel. It is thrilling to be able to combine work optimization with personal development.

My experience in managing projects, coaching and restructuring organizations lead me to team lead and managerial positions as a natural step in my career, just to find out how much I enjoy doing it. It gives me the opportunity to apply the skills I have developed to support each of my team members' development and to reach together our common goals.

$1.00/min

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Coaching Small Business Coaching Knowledge Management Change Management Operations Management Process Improvement Human Resources Business Process Improvement Process Optimization Knowledge Sharing

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Organisational Coach

Did you ever face the frustration of wanting to be more effective, but without feeling limited by multiple rules? Many times “continuous improvement” means squeezing people to make them fit into a newly drawn process, in the name of productivity. These efforts result in short term gains with unintended consequences: lower quality, and lower results… not with my help.

Combining process, knowledge, and project management, and with experience in building systems, I can help develop a way of working that fits you.

We not only look at tasks, systems, and numbers – above all we focus on you, who will be actually doing the work. Following my motto, “Empower through learning”, I build the new process together with you and according to your profile and needs.

Do you have a company, NGO, department, inbox, or even daily routines to structure? Don’t hesitate to reach out and let’s see how I can help you.

Process Management Maturity Evaluation

Most of the times, when talking about process optimization, what comes to mind is system implementation for automation. But is this really the next step? Incredibly, usually not. It depends on many factors, such as how your strategy is aligned with processes, your governance structures, methodologies for process mapping and improvement, your organization’s culture, and people’s mindset – do they think in process or not?

I use the BPM 6×5 (BPM 6 per 5) model to measure and develop action plans for the company to grow in Maturity in Business Process Management. This model, developed by myself, is a self-assessment model, so you can apply it yourself. Or you can also ask for my support either in applying it or reviewing its application, and on defining your action plan from its results. Contact me to find out more about the model and how it can be useful for you.

Operations Implementation

Every organization, be it big or small, needs to deal with Human Resources, Accounting and Information Technology. It is unavoidable, and at the same time fundamental, since faults on these areas can lead to waste of time, high costs and legal issues.

I have broad experience on implementing and executing these areas’ main processes in small companies and NGOs, in an optimal way and at low cost.

I also implement other methodologies & systems according to the organization’s mission: Project management, Customer Relationship Management, Knowledge Management, Training programs for employees.

Process Description

You might be just starting your business and need to understand how exactly you are doing it. Or it might also happen that you have been working already for some time, but still face questions about your process that you are not able to answer.

On which moment is this decision taken? What are the criteria considered here? Who is responsible for compliance? Quality assurance? Determining what these should be?

Having a thorough description of your main processes helps you to fill in the gaps and find opportunities to improve. You will be surprised with what you will find out when describing your process with us! And this will make your life much easier when training new employees.

The best part is: I will do it using the most appropriate tool for you and your team, be it a flowchart, if you like drawings, or in text, if you prefer it that way. There is no right way to deliver a better business, there is only the way that fits your business -and you- best.

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Member since December 2020