Loading...

Clarity

Kurt Hamm

Columbia, SC

More than 30 years selecting, implementing, and securing technology. More than 25 years of managing IT personnel and organizations. From Help Desk Analyst to Developer to CIO, I have worked in just about every position in IT. If you have an issue, I have probably seen it and I know I can help you fix it.

$1.00/min

—
0 Calls

—

0 Reviews

—

Avg. call

Information Technology Strategic Planning CIO Turn Around Management Personnel Management Information Security Management Organizational Change

Call me to talk about

Project/Program Management

Projects need direction and structure in order to be successfully completed. I can help you get your project off the ground and moving. If you technology project is stalled or evergreen, I can help you put together the plan to get it in the rear view mirror. I am a tested PM and not a paper tiger.

Information Security

Having successfully revived an organization after a nationally televised security breach, I know what it takes to overcome this kind of emergency. There are critical steps to be taken and a plan to be executed. I can help you plan to prevent a breach or help you through a breach.

Organizational Design and Change

I can help you design an IT structure that covers all the critical areas of technology implementation and support. I can also help you identify modifications to your organization that become necessary with changing technology (e.g.cloud).

Answers 2
Reviews 0

Answers

Kurt Hamm answered

As a non-tech founder, do I pay a software development company to develop my mobile application, or get a tech co-founder or an investor?

The key task here is developing requirements. You might be jumping ahead to be thinking about the actual development. You should start with a comprehensive review of your goals and objectives, put together a high level business case, and then develop a concrete set of requirements. Once you have these documents in hand, you can explore both options in terms of cost and your own comfort level. Be sure to put some non-disclosure mechanism in place as you shop your idea around. I can help you walk thought the process I have developed if you would like to explore this further. We can also talk about offshore development versus US based.

Schedule a call • Share • Flag

Mobile applications

Software Development

Start-ups

Kurt Hamm answered

What strategies are CIOs using to close the gap between services their organizations have deployed and the services used by employees?

This is really the key to success, isn’t it? The secret sauce here is… wait for it… CUSTOMER SERVICE! I have found that IT organizations that don’t value and measure the quality of their service tend to have a larger gap of the kind you describe. Customer Service seeks to create a continuous feedback loop between service provider and service consumer. Too often, the interaction between IT and user is one way. Here is what we think you need, when you need it. You’re welcome. We have tried to address IT quality of service with SLAs. However, these are often not negotiated between IT and the users. They are used more as a shield against complaints of poor service. “Well, we met our SLA. I don’t know why they are complaining.” A comprehensive Customer Care/Service program must be an integral part of IT operations. I have implemented these programs and they can absolutely eliminate a gap between user expectation and IT delivery.

Schedule a call • Share • Flag

CIO

IT Strategy

Reviews

Member since April 2018