Award-winning founder. Ex-CEO, Head of Operations, VP of Marketing. Focused on operational excellence by building highly-efficient systems that support Operations, Customer Service, IT and Finance.
Build a World Class Customer Service experience. Map the customer journey, identify bottlenecks, resolve issues. Create Change Management and Process Improvement protocols. Create Business Operations Plans and Standard Operating Procedures that confirm to best practices . Build teams that scale on demand.
Build a World Class customer experience. Automate, eliminate re-work, develop an organizational structure that supports clarity and growth. Map the customer journey, identify bottlenecks, resolve issues. Create Change Management and Process Improvement protocols. Create Business Operations Plans and Standard Operating Procedures that confirm to best practices . Build teams that scale on demand. Deliver World Class operational support at peak efficiency.
Build a World Class experience for your new product or service. Complete customer discovery. Map the customer journey, design the customer engagement process from inquiry to fulfillment. Identify bottlenecks, risks, and resolve issues. Create Change Management and Process Improvement protocols. Create Business Operations Plans and Standard Operating Procedures that confirm to best practices . Build teams that scale on demand.